Privacy Policy

General

As data controller, we must process players' personal data following gambling laws. That is necessary for players to be able to take part in the games and so that we can provide additional services to them. In that Privacy Policy, we explain what personal information is collected on our Website, why we collect it, and how we use it.

The www.zoome.casino website (https://www.zoome.casino/) (“casino”, “website”, “company”, “we”, “us”, “our”) is owned. Dama N.V. owns it. A company incorporated and organized under the laws of Curacao with company registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. has a license and is regulated by Antillephone N.V. (License Number 8048/JAZ2020-013).

If you want more information or have any questions, contact the Data Protection Officer at [email protected].

By creating a Game Account on the Website, you are giving us your consent that the Privacy Policy is right for you. If you do not agree with that Privacy Policy and refuse to provide us with the personal information we request, then we ask that you please stop using our Website.

We also ask you to pay attention to the fact that the Privacy Policy is an agreement between the gambler and the Company. We may also change that Privacy Policy from time to time. We will do our best to inform our players about that by all means available to us. However, we still ask you to periodically visit that section and check the Privacy Policy for changes. Any of your continued use of our Website and its services will constitute your acceptance of our Privacy Policy.

Information We Collect

The personal information of players that we collect on our Website includes, among others:

  • Any information that players provide to us when filling out forms on our account registration pages and any other data that you then submit through the Website or by email (for example, first name and last name, date of birth, email address, number, phone);
  • Correspondence that players have with us through the Website, web chat, email, and any other available means of communication;
  • The entire transaction history of the User's Game Account, whether through the websites or other means of communication;
  • Website logins and data, including traffic data, browser or device data, GeoIP location data, activity logs, weblogs, and other traffic information recorded in our system;
  • We reasonably requested evidence and documents to verify your account, conduct fraud checks, and process deposits or withdrawals (as required by applicable law or on our initiative). Such evidence may include pay stubs, passport scans, bank statements, and more;
  • Participation of customers in surveys or any other assessments of them (we may conduct surveys or ask customers to rate our services from time to time).

How We Can Use Your Information

We process all the information we receive from you to provide you with our services. We also use player data for the following purposes:

  • Processing your transactions and bets. That includes your use of online payment systems and credit cards;
  • Providing support to our customers (such as helping you set up and manage your account);
  • Performing and determining the necessary checks;
  • Providing registered gamblers with information about promotional offers or any promotional information from our selected business partners, partners, and affiliates (only if gamblers have expressly consented to receive such marketing materials);
  • Compliance with legal obligations, including compliance with combating the financing of terrorism (CFT)and anti-money laundering (AML) laws;
  • Investigation and monitoring of transactions to prevent fraud, money laundering, abuse of terms, and other illegal or other activities that are illegal;
  • Analysis of consumer trends using a market research assessment (participation in surveys on our Website is optional, and our players can always opt-out);
  • Conducting statistical analysis and research on aggregated data;

Marketing Communication

Suppose you wish to receive promotional materials from us. In that case, we may use your personal information (including your email and phone number) to send you marketing communications about services, promotions, and products. That may also include information about our business partners' products and services. For example, they can be providers of casino games.

You can opt-out anytime if you change your mind about receiving such promotional and marketing materials. You can do that in your Game Account settings or request assistance from our support team at [email protected].

Furthermore, we ask that you please note that by accepting winnings or any contest prize from us, you agree that we may use your name or nickname for promotional and promotional purposes without additional compensation. The exception is when it is prohibited by law.

Obtaining Personal Information

We do not collect information about our players without their knowledge and will not do so. However, we may automatically collect certain data about you if you provide such information when using our services or interacting with us.

We may also legally obtain certain Personal Information about players through online merchants and service providers (such as fraud prevention companies). We may also engage third-party technical support providers to process original game content and your online transactions.

We ask you to understand that we may access any information you provide to our suppliers and protect any personal information obtained in that way, as set out in that Policy. Any information you provide will only be disclosed to third parties outside the Company per that Privacy Policy. We will take all necessary steps to ensure that our agreements with third-party service providers protect your personal information at all times.

Data Recipients

We may share the information that you have given us access to our business partners and other organizations in our group of companies. These companies include their parent companies, our parent companies, and all subsidiaries of those respective companies and other companies with which we do business and have the necessary agreements. The processing of your data may be carried out by the Company or another entity within our group of companies that may use a third party to fulfill such processing needs. Company employees such as Data Protection Officer, Payments & Anti-Fraud analysts, Money Laundering Officer, VIP player managers, Customer Support agents, Customer Retention team members, and other selected employees must also have access to players' personal information to be able to carry out their duties and assist the players. Our employees associated with the processing of player information or who have access to it have signed confidentiality agreements. That means that they respect the confidentiality of player information under applicable gaming, data protection, and privacy laws.

To provide you with an efficient service, we or our service providers may need to transfer your data from one country to another. That may be done in the European Union and European Free Trade Association regions, and we may share your personal data with certain data processors who may be based outside the European Economic Area. Therefore, by using our Website and communicating with us in any way possible, you agree that we (or our suppliers or subcontractors) may process your data in these countries. We will always try to ensure that your information and data are treated securely under that Privacy Policy.

Releasing Data to Third Parties

We do not rent or sell the personal data of our players to third parties.

We may have the right to disclose your personal information if required by regulation, law, or other subpoena or warrant. We also have the opportunity to disclose your information to a law enforcement or regulatory agency if we believe it is necessary to protect the Сompany's legitimate interests, its customers, or any third party. We may transfer our players' data to third parties only in the following cases:

  • If the Website needs to share personal information with its payment processors so we can facilitate payment transactions per their privacy policy. In particular, most bank card transactions are processed by Trustly, whose privacy policy (https://www.trustly.net/about-us/privacy-policy) applies to such transactions. Transactions may also be processed by Bambora (https://www.bambora.com/privacy-policy/) or Paysafe (https://www.paysafe.com/na-en/paysafegroup/privacy-policy/));
  • When it is our direct duty under the law;
  • Comply with our regulatory responsibilities and legal obligations to the relevant regulatory and licensing authorities, as well as all duties and responsibilities under any other applicable law and any other applicable regulatory authorities in other jurisdictions;
  • If the Company considers disclosure of information necessary to protect the safety of the Company or the gambler or the safety of others, investigate fraud or respond to a government request;
  • Where our marketing service providers require the data to perform their tasks;
  • To any other third party with the prior consent of the gambler.

We use third-party data processors to process players' limited personal data on our behalf. Such service providers support the Website, especially concerning hosting and operating the websites, analytics, marketing, improving the websites, and sending email newsletters. We will ensure that the transfer of Personal Data to the recipient complies with applicable Data Protection Laws and that the processor is subject to the same obligations as we are under the applicable Service Agreement.

Our websites can also include social media features (such as "Share" or "Like" buttons). Such functions are provided to us by third-party social media platforms (such as Facebook). If your data is collected in that way, then its processing is governed by the privacy policy of the respective social media platforms.

We also have the full right to disclose personal data if we acquire new businesses. Suppose the Company undergoes any change in its structure, such as a merger, acquisition by another company, or partial takeover. In that case, it is most likely that our customers' personal data will be included in the sale or transfer. We will inform our players via email under our Policy before such transfer of players' personal data.

We also ask you to note that our content may contain links to third-party websites to provide relevant links. We are not responsible for external content, which may contain separate data processing disclosures and privacy policies.

Data Retention

As stated in our Terms and Conditions, you and our Casino may decide to terminate your Gaming Account anytime. After your Game Account is terminated, we will keep your personal data on record as long as we are legally required. That data can only be used if necessary for the competent authorities in inquiries, fraud related to financial and tax reports, money laundering, or investigations of any other illegal activity.

We may also store anonymous derivatives of player data so we can improve our content and for improving marketing communications where automated decision-making is not required.

We also ask you to note that, due to anti-money laundering regulations in gaming jurisdictions with a license in the European Union, we are required to store the personal data of players provided during registration and any data transferred during the period of the player account, for at least five years from the last player transaction or account closure. As such, players cannot request the deletion of data before the expiration of that period since such requests cannot be considered.

Security of Your Data

We acknowledge that we are bound by strict privacy laws when collecting and processing Players' Personal Information to manage their Game Accounts.

Accordingly, we are committed to protecting your personal information and respecting your privacy, following best business practices and applicable regulations. To provide a secure service to players, we will take all reasonable precautions to make sure that all data you provide to us remains secure.

Right to withdraw consent. You can withdraw your consent anytime in cases where we rely on your consent to process personal data.

Gambler accounts can only be accessed using a unique gambler ID and password. Gamblers can also set up two-factor authentication to provide their Game Account with additional protection against unauthorized use of your account. Gamblers are solely responsible for maintaining the confidentiality of their registration information and ensuring that another person cannot access it.

Contacting Us

You can contact us at any time to learn more about that Policy or if you would like to:

  • verify the accuracy of the personal information we have collected about you;
  • find out exactly how we use the personal information we collect about you;
  • prevent us from using your personal information for marketing purposes in the future.
  • fix or update that you have provided to us (in such cases, you must provide any evidence that we may reasonably require to make such changes); please note that it is illegal for us to provide false information about you, and it is your responsibility to ensure that we always update with your correct details;

We have also appointed a data protection officer who deals with issues related to that Privacy Policy. If you have any questions about that Privacy Policy, contact our data protection officer at [email protected].

In addition, following Article 77 of the GDPR, you have the right to complain about processing your data with a supervisory authority in the Member State of your place of work, habitual residence, or place of the alleged infringement.

Cookie Policy

Our system automatically collects information about the website visit, such as your IP address, referring website, and browser. That collection may be shared with our platform providers and partners. We may receive from them usage data of our Website visitors or general demographic. We do not use automatically collected information to personally identify you without obtaining additional consent.

We use cookies and similar tracking tools so we can collect relevant information. Cookies are small text files stored on players' equipment or computer when they visit our web pages. Some cookies are necessary for the website's operation; others improve your website experience and help us provide a better service. Below are the types of cookies we use and their purpose:

Required cookies: such files provide basic functions and navigation of the Website.

Functional cookies: enable us to analyze how our players use the Website and the choices they make on the Website (for example, their session key, language, or region). That allows us to save these settings and offer you a more personalized experience.

Advertising cookies: that allows us to evaluate the effectiveness of our content marketing. Our partners provide us with these cookies so that we can track visits to websites and registrations of new gamblers through advertising. We do not share your personal information (such as name or email address) with affiliated partners, with the exception of site visit data collected directly by such advertising cookies. However, your site visit data may be associated with other personal information collected by providers from other sources. These third-party providers' privacy notices and policies govern the latest external data processing.

We also use several third-party service providers that set cookies on the Website so that we can enable you to access the services they provide. Such services include measuring the website's effectiveness, helping us improve your experience by tracking players' activity on the Website, and our marketing campaign's effectiveness.

Most online browsers automatically accept cookies. You can block some or all cookies on your computer or delete those already set. To do that, you need to open your browser settings. However, we recommend not deleting or blocking cookies, as that may limit your use of our Website.

Netent Games

When you play casino games whose developers are NetEnt, the NetEnt Privacy Policy also applies. That Policy can be found on the NetEnt T&C page, apartment/office 11, 3021, Limassol, Cyprus. LLC "Strukin" is a facilitating company of the DAMA group. The DAMA Group operates under a Curacao license (8048/JAZ2020-13) for the gambling business. All payments with Paysafe are made through Dama N.V. It is the sole responsibility of the player to study the existing laws and regulations of that jurisdiction concerning online gambling.